What type of information do you collect?

Refund Policy

Refund & Return Policy

Last Updated: September 1, 2026

At Guitar Goddess, we want you to feel confident about your purchase. Because we offer several different types of products—including digital products, physical accessories, and guitars—our refund and return policies vary depending on the product purchased.

Please review the applicable section below before making a purchase.

By placing an order through Guitar Goddess, you agree to the terms of this Refund & Return Policy, subject to any consumer rights that cannot legally be waived under applicable law.

1. Digital Products & Online Courses

This section applies to the following digital products offered by Guitar Goddess:

• Don't Fret, Everything's O'Capo: Beginner Guitar Course

• Barre Chord Breakthrough: Barre Chord Course

• 7 Day Practice Planner

• Beginner Guitar Bundle, which includes:

  • Don't Fret, Everything's O'Capo: Beginner Guitar Course

  • Barre Chord Breakthrough: Barre Chord Course

  • 7 Day Practice Planner

All Digital Product Sales Are Final

Due to the immediate access and digital nature of our products, all sales of digital products and online courses are final and non-refundable once access has been provided or the product has been delivered or made available to you.

Because digital products cannot be physically returned, we are unable to offer refunds for reasons including, but not limited to:

• Changing your mind after purchase

• Deciding that the product was not what you expected

• Not having enough time to complete the course

• Purchasing the wrong course or product

• Failing to use or access the product after purchase

• Lack of interest in continuing the course

• Changes in your personal circumstances

• Duplicate purchases made by mistake after access has already been provided

We encourage customers to carefully review all product descriptions, course information, and applicable details before completing their purchase.

Technical Issues

If you experience a legitimate technical issue accessing a digital product you purchased, please contact us at hello@guitargoddesstv.com.

We will make reasonable efforts to help resolve technical access issues. However, technical assistance does not automatically entitle a customer to a refund.

Customers are responsible for ensuring they have compatible devices, software, and internet access necessary to use digital products unless otherwise specifically stated in the product description.

Unauthorized Sharing or Distribution

Digital products purchased from Guitar Goddess are intended for the personal use of the individual purchaser only.

Digital products, course materials, videos, downloads, PDFs, and other content may not be copied, reproduced, shared, distributed, resold, transferred, or made available to others without prior written permission from Guitar Goddess.

Consumer Rights Required by Law

Nothing in this policy is intended to limit or exclude any mandatory consumer rights that cannot legally be waived under applicable law.

2. Guitar Goddess Capos & Guitar Picks

This section applies to physical Guitar Goddess-branded accessories, including:

• Guitar Goddess capos

• Guitar Goddess guitar picks

14-Day Return Policy

We offer a 14-day return window for eligible capos and guitar picks.

To be eligible for a return, you must request the return within 14 days of receiving your item.

To qualify for a return, the item must be:

• In the same condition that you received it

• Unused and unworn

• Free from damage caused after delivery

• Returned with all original packaging and included materials

• Accompanied by proof of purchase, such as an order confirmation or receipt

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect due to an error on our part.

We recommend using a trackable shipping service when returning merchandise. Guitar Goddess is not responsible for return packages lost or damaged during transit.

How to Start a Return

To request a return, please contact us at:

hello@guitargoddesstv.com

Please include your order number and the reason for your return request.

If your return is accepted, we will provide instructions on how and where to send your package.

Items sent back to us without first requesting and receiving authorization for a return will not be accepted.

If you have questions about a return, you may contact us at any time at hello@guitargoddesstv.com.

Damages, Defects & Incorrect Items

Please inspect your order as soon as possible after delivery.

If your item is defective, damaged, or if you received the wrong item, please contact us promptly at hello@guitargoddesstv.com so that we can evaluate the issue and work to make it right.

To help us resolve the issue efficiently, we may ask you to provide photographs, videos, your order number, and other relevant information.

Please do not return a damaged or incorrect item without contacting us first and receiving instructions.

Exchanges

At this time, exchanges are available for Guitar Goddess capos only, subject to product availability.

For example, if you purchased a capo and would like to exchange it for another available color or variation, please contact us at hello@guitargoddesstv.com within the applicable return window.

The capo must meet the same eligibility requirements listed above, including being unused and in its original packaging.

Customers are responsible for applicable shipping costs associated with exchanges unless the exchange is necessary because of an error, defect, or damage attributable to us.

Guitar picks are not eligible for exchanges.

Non-Returnable Items

Unless required by applicable law, we do not accept returns for:

• Sale or clearance items

• Gift cards

• Items that have been used, damaged, or altered after delivery

• Items returned without original packaging when original packaging is required for resale

• Items sent back without prior return authorization

3. Guitar Goddess Signature Comfort Wave Guitar

This section applies specifically to the Guitar Goddess Signature Comfort Wave Guitar.

We want you to love your guitar. We understand that choosing a guitar is a personal decision, and sometimes an instrument simply may not be the right fit for you.

30-Day Return Policy

If you decide that the Guitar Goddess Signature Comfort Wave Guitar is not the right fit for you, you may return it for a refund of the eligible purchase price within 30 days of receiving your order.

To be eligible for a return, the guitar must be returned in its original condition and include:

• The original guitar

• All original packaging

• All included materials and accessories

• Any original case, bag, documentation, or other items included with the order, if applicable

The guitar must not be damaged, modified, altered, or abused after delivery.

Normal inspection and reasonable handling of the guitar are permitted. However, we reserve the right to deny or reduce a refund where the returned guitar has been damaged, altered, or returned in a condition that prevents it from being resold.

Return Shipping Costs

Customers are responsible for the cost of return shipping for the Guitar Goddess Signature Comfort Wave Guitar unless the guitar is defective, damaged during shipment, or incorrect due to an error on our part.

Because guitars are valuable and fragile instruments, customers are strongly encouraged to use a reliable, trackable, and appropriately insured shipping method when returning a guitar.

Guitar Goddess is not responsible for returned guitars that are lost, stolen, or damaged during return transit.

Please do not ship a guitar back without first contacting us and receiving return instructions.

How to Start a Guitar Return

To request a return, contact:

hello@guitargoddesstv.com

Please include your order number and a brief explanation for your return request.

If your return is accepted, we will provide instructions regarding the return process and where the guitar should be sent.

Guitars sent back without prior return authorization will not be accepted.

No Exchanges

The Guitar Goddess Signature Comfort Wave Guitar is not eligible for exchanges.

If you decide the guitar is not right for you, you may request a return and refund in accordance with the 30-day return policy described above.

4. Refund Processing

Once we receive your returned item, we will inspect it to determine whether it meets the applicable return requirements.

We will notify you once your return has been received and inspected and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please keep in mind that your bank, credit card company, payment provider, or financial institution may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

hello@guitargoddesstv.com

Unless otherwise required by applicable law, refunds will be issued only to the original payment method used for the purchase.

5. Shipping Charges

Unless otherwise required by applicable law or specifically stated otherwise:

• Original shipping charges are non-refundable.

• Customers are responsible for return shipping costs for voluntary returns.

• Shipping costs may be refunded or covered when an item is defective, damaged during shipment, or incorrect due to an error on our part.

If a customer selected an upgraded or expedited shipping method, any additional shipping charges associated with that upgrade may not be refundable.

6. Refused or Undeliverable Packages

If an order is returned to us because it was refused, unclaimed, or undeliverable due to an incorrect or incomplete address provided by the customer, any refund may be subject to deduction of applicable shipping, handling, return shipping, or other costs incurred by us in connection with the order.

Customers are responsible for providing accurate and complete shipping information at checkout.

7. Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact us first at hello@guitargoddesstv.com so that we have the opportunity to review and resolve the issue.

Unauthorized or fraudulent chargebacks or payment disputes may be investigated and contested with the applicable payment processor or financial institution using available order, delivery, access, communication, and transaction records.

Nothing in this section limits a customer's right to dispute a legitimate unauthorized charge or exercise any rights available under applicable law.

8. Policy Updates

We may update or modify this Refund & Return Policy from time to time.

Any changes will become effective when posted on this page unless otherwise stated.

The version of the policy in effect at the time of your purchase will generally apply to that purchase.

9. Questions

If you have any questions about this Refund & Return Policy, returns, refunds, or exchanges, please contact us at:

Guitar Goddess
hello@guitargoddesstv.com

How do you collect information?

Why do you collect such personal information?

How do you store, use, share and disclose your site visitors' personal information?